IBM RECRUITS FRESHERS

Technical Support Associate - ITD - GD


Job Description   

## Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.

# Awareness of basic networking concepts and technologies.

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting

# Browser Support - Internet Explorer

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Receives incoming calls from customers and creates incident record or updates existing record.

# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.

# Ability to meet a set of defined account agent productivity measurements.

# Be able to identify opportunity for, and implement process improvements.


Desired Profile  

Min 6 months of relevant experience in the mentioned skill areas.

# # Communications ¿ verbal and written

# Neutral accent

# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.

# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.

# Questioning skills- probing skills, as relevant to the issue and level of the caller




Required

* Bachelor's Degree

* At least 6 months experience in Awareness of basic networking concepts and technologies.

* At least 6 months experience in Proficient in network connectivity troubleshooting, TCP/IP

* At least 6 months experience in strong computer skills required for initial call handling

* At least 6 months experience in perform problem cause analysis,resolve routine cstmer problm

* At least 6 months experience in Exposure to operating systems, Windows 2000/NT/XP

* English: Fluent

Experience   0 - 3 Years

Industry Type   IT-Software/ Software Services

Role   Customer Support Engnr/Technician

Functional Area    IT-Support, Telecom, Hardware

Location   Bengaluru/Bangalore, Hyderabad / Secunderabad

Keywords   Customer Service, Technical Support, Troubleshooting, LAN, WAN, TCP / IP

If you meet the above mentioned criteria, apply online Here



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