Operations Executive – Infrastructure Management Services
Job Description :
Incident management, reporting & tracking
Recording incidents through phone calls, web chats, emails and self service tools
Provide excellent customer service to the end users
Escalate issues as needed to the team lead
Comply with the incident management process in the project
Job Description :
Incident management, reporting & tracking
Recording incidents through phone calls, web chats, emails and self service tools
Provide excellent customer service to the end users
Escalate issues as needed to the team lead
Comply with the incident management process in the project