Capgemini India was established in 2001 with its first office in Mumbai, and today it serves as a world-class offshore centre through its unique Rightshore Strategy to serve global customers.
It also services Indian markets through its Local Business Services arm. Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem).
A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations and now brings its Consulting, Technology and Outsourcing experience to India.
With dedicated teams to service the local market, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors.
Capgemini India, is part of the global Capgemini Group that is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. Headquartered in Paris, Capgemini is a public-listed company with its annual revenues crossed 10.5 Billion Euros in 2014.
Voice Administrator- 0 to 2 years-Kolkata
Position title: Voice Services Specialist / Senior Customer Advisor
Qualifications
Job Responsibilities
Main purpose of the role:
• Vendor coordination between Capgemini US and voice solution vendors (AT&T ,Bell Mobile and Premiere)
• Lead administrator of the USA corporate mobile plan.
• Conference bridge account administration, in term of adding/removing/updating accounts depending on the status of employees and their requests.
• Produce quarterly reports for voice services (conference bridge and mobile)
• Manage monthly audit process of voice services (AT&T and Bell Mobile)
• “White Glove” treatment of Executive level employees
Duties /Key Responsibilities:
• Maintaining corporate cellular support mailbox for support inquiries.
• Contacting Mobile Service Provider Vendors to resolve issues like missing services on the line, number ports, migration, giving authorization for particular actions for our employees when necessary.
• Working with other wireless vendors when processing Number Port Out requests
• Being a point of escalations for trouble cases caused by Mobile Vendors, contacting dedicated care account specialists and the Sales rep to resolve cases quickly.
• Providing “white glove” support to executives, as well as those impacted by a process breakdown.
• Ensuring the Service Desk has the most up-to-date information regarding the corporate mobile plan and Conference Bridge. (RKM articles updated)
• Provide corporate mobile plan and conference bridge support/training to the Service Desk (NA ITICS) helpdesk agents.
• Auditing the corporate mobile plan: Cleaning and updating all databases information regarding the corporate mobile plan. Ensuring that all the numbers are assigned to the correct employee within the system.
• Generating quarterly report, providing recommendations and making updates to the corporate mobile plan as agreed upon by voice team management.
• Research and implement voice team process improvements, as well as improvements tied to external service provider processes
Skills/Experience:
• Checking ITSM (support ticketing system) for new/updated tickets.
• Contacting users either by phone and/or email to obtain necessary information to resolve the issue or to provide them with requested information
• Call Mobile Vendors via phone to request an action or check on an existing action
• Calling other mobile service providers to provide porting information for employees wanting to port their number out of the corporate plan.
• Updating Mobile Exception T-room with information, based on an exception request that was submitted, i.e. checking the coverage with Mobile Vendors.
• Checking Shared Mail boxes for processed orders and informing users that the order has been processed
• Checking ITICS Communications mailbox and responding to all the questions or requests concerning corporate mobile plan.
• Processing emails from Corporate Cellular Support mailbox regarding employee terminations and creating/submitting a report base on which Mobile terminates number for ex-employees.
• Checking ITSM mailbox for voice related support requests, logging emails into tickets, and then resolving those (when SD needs assistance due to overflow or time permits)
• Working on voice related projects as assigned.
Experience- 0 to 2 years
Location-Kolkata
APPLY ONLINE HERE
It also services Indian markets through its Local Business Services arm. Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem).
A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations and now brings its Consulting, Technology and Outsourcing experience to India.
With dedicated teams to service the local market, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors.
Capgemini India, is part of the global Capgemini Group that is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. Headquartered in Paris, Capgemini is a public-listed company with its annual revenues crossed 10.5 Billion Euros in 2014.
Voice Administrator- 0 to 2 years-Kolkata
Position title: Voice Services Specialist / Senior Customer Advisor
Qualifications
Job Responsibilities
Main purpose of the role:
• Vendor coordination between Capgemini US and voice solution vendors (AT&T ,Bell Mobile and Premiere)
• Lead administrator of the USA corporate mobile plan.
• Conference bridge account administration, in term of adding/removing/updating accounts depending on the status of employees and their requests.
• Produce quarterly reports for voice services (conference bridge and mobile)
• Manage monthly audit process of voice services (AT&T and Bell Mobile)
• “White Glove” treatment of Executive level employees
Duties /Key Responsibilities:
• Maintaining corporate cellular support mailbox for support inquiries.
• Contacting Mobile Service Provider Vendors to resolve issues like missing services on the line, number ports, migration, giving authorization for particular actions for our employees when necessary.
• Working with other wireless vendors when processing Number Port Out requests
• Being a point of escalations for trouble cases caused by Mobile Vendors, contacting dedicated care account specialists and the Sales rep to resolve cases quickly.
• Providing “white glove” support to executives, as well as those impacted by a process breakdown.
• Ensuring the Service Desk has the most up-to-date information regarding the corporate mobile plan and Conference Bridge. (RKM articles updated)
• Provide corporate mobile plan and conference bridge support/training to the Service Desk (NA ITICS) helpdesk agents.
• Auditing the corporate mobile plan: Cleaning and updating all databases information regarding the corporate mobile plan. Ensuring that all the numbers are assigned to the correct employee within the system.
• Generating quarterly report, providing recommendations and making updates to the corporate mobile plan as agreed upon by voice team management.
• Research and implement voice team process improvements, as well as improvements tied to external service provider processes
Skills/Experience:
• Checking ITSM (support ticketing system) for new/updated tickets.
• Contacting users either by phone and/or email to obtain necessary information to resolve the issue or to provide them with requested information
• Call Mobile Vendors via phone to request an action or check on an existing action
• Calling other mobile service providers to provide porting information for employees wanting to port their number out of the corporate plan.
• Updating Mobile Exception T-room with information, based on an exception request that was submitted, i.e. checking the coverage with Mobile Vendors.
• Checking Shared Mail boxes for processed orders and informing users that the order has been processed
• Checking ITICS Communications mailbox and responding to all the questions or requests concerning corporate mobile plan.
• Processing emails from Corporate Cellular Support mailbox regarding employee terminations and creating/submitting a report base on which Mobile terminates number for ex-employees.
• Checking ITSM mailbox for voice related support requests, logging emails into tickets, and then resolving those (when SD needs assistance due to overflow or time permits)
• Working on voice related projects as assigned.
Experience- 0 to 2 years
Location-Kolkata
APPLY ONLINE HERE
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