Wipro Technolgies Recruits Freshers

Administrator(T93725)

Experience:0 - 1 Years

location:Chennai

Industry Type:IT-Software/ Software Services

Role:System Admin


Functional Area:Application Programming, Maintenance

Desired Candidate Profile :

Qualification: Bachelors Degree

Experience : Freshers

Area of expertise: Service Enabling / Delivery
Job Description

Roles and Responsibilities: Service Desk,NONE,Service Desk, Windows


Skill & Job Requirements:

"Knows to use Ticketing and Monitoring tool, concept of queues, creation of ticket, modification/updating tickets, assigning tickets to various resolver groups, eliciting CSATs, Monitoring of alert logs, scheduled jobs, backup jobs.

Should be able to do carry out premilimary analysis of alerts/ incidents andservice requests with assistance from seniors. Should demostrate an effective usage of knowledge base in improving FCR and the response time.

Should be awareon the Service desk metrics (SLAs), tracking and reporting of the same.

Shouldhave exposure in handling interactions with customer directly and score betterCSATs." "Knows to use Ticketing and Monitoring tool, concept of queues, creation ofticket, modification/updating tickets, assigning tickets to various resolver groups, eliciting CSATs, Monitoring of alert logs, scheduled jobs, backup jobs.

Should be able to do carry out premilimary analysis of alerts/incidents andservice requests with assistance from
seniors.

Should demostrate an effective usage of knowledge base in improving FCR and the response time. Should be aware on the Service desk metrics (SLAs), tracking and reporting of the same. Should have exposure in handling interactions with customer directly and score betterCSATs.

Should be conversant with the following concepts in Windows 1. Using Windows Environment a. Knowing one's PC at a user level ( My Computer/My Network Placesetc , Registry/Control Panel, Shortcuts/Accessories and System Tools, Login and User Accounts, Sharing files and folders, Task Manager, Environment Vari

Keywords : AdministratorT93725


If you meet the above mentioned criteria, apply online Here...
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