TECHNICAL SUPPORT ASSOCIATE (XPS-VOICE PROCESS)
Experience : 0 - 4 Years
Location : Hyderabad / Secunderabad
Industry Type : IT-Hardware & Networking
Role: Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
• Responsible for partnering with customer to obtain resolutions to complex technical issues- helps others deliver results.
• Coordinates the resolution of technical issues – waits in queue (chat) for those requiring assistance and provides help/advice in a timely manner.
• Resolves the most complex issues forwarded by technicians or peers. (e.g. executive technical escalations)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
• Ability to analyze and solve highly complex technical problems which may not ever have been encountered.
Knowledge & Skills:
• Ability to analyze, research, and solve highly technical, unique problems.
• Thorough knowledge of the following:
§ Mainstream DOS and Windows Applications
§ Basic PC Hardware
§ Microsoft Operating Systems
§ Peripheral Subsystems including the following:
§ Multimedia, Scanners, Printers
• Advanced knowledge of the following: storage subsystems, video subsystems,processor subsystems
• Excellent communication & trouble shooting skills
• Telephone customer service skills.
Job Description
• Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.
Accountabilities:
• Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
• Identify and provide input on unique or recurring customer problems
• Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.
Keywords : Technical support,MCSE,MCSA,CCNA.
If you meet the above mentioned criteria, apply online here...
*****************************************************************************************
All jobs of top companies like google,facebook,microsoft,apple,wipro,tcs,cts,infosys,ibm,hp,oracle,accenture,hcl,icici bank,sbi,hyundai,maruti,tata steel etc will be posted here...Visit this site regularly for more job updates...
(software/healthcare/banking/insurance/educational/government) |
Yahoo Software Recruits Freshers
Korean Language Expert
Desired Profile:
Good communication skills.
Graduate in korean language or hold any diploma on korean language.
Minimum 0.6 years to 3 years of experience working as korean language expert.
Desired Profile:
Good communication skills.
Graduate in korean language or hold any diploma on korean language.
Minimum 0.6 years to 3 years of experience working as korean language expert.
Wipro Tech Recruits Freshers
J2EE Developer-L1(T81930)
Experience : 0 - 1 Years
Location : Chennai
Industry Type : IT-Software/ Software Services
Role: Software Developer
Experience : 0 - 1 Years
Location : Chennai
Industry Type : IT-Software/ Software Services
Role: Software Developer
McAfee Software recruits 4+ experienced software engineer..
Senior Software Development Engineer
Job Description
McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security
expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security.
Job Description
McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security
expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security.
Hexaware Tech Recruits Freshers
Software Trainee
Job Description
Here is an exciting opportunity for 2009 pass out candidates with a MCA Degree or engineering Graduates specialized in "Information Technology or Computer Science".
Applications can be forwarded to [HIDDEN TEXT] with the subject line containing Location of College, Degree & percentage.
Job Description
Here is an exciting opportunity for 2009 pass out candidates with a MCA Degree or engineering Graduates specialized in "Information Technology or Computer Science".
Applications can be forwarded to [HIDDEN TEXT] with the subject line containing Location of College, Degree & percentage.
L&T Infotech Recruits Freshers
L&T needs Mainframe Trained Professional
Hi,
Greetings from L & T INFOTECH.
Currently we are looking for “Mainframe Trained Professional”
Job Description:
- Good Knowledge on Basic Fundamental technologies COBOL/CICS/JCL/VSAM/DB2
- Good Understanding in JCL/CICS/DB2/VSAM/ABEND CODES AND THEIR RESOLUTION
- Knowledge on GDG's
- Good Communication skill
- Good Analytical skill
Experience : Fresher with Mainframe Training
Education : Any Degree passed out on 2008&2009
Skills: Cobol,JCL,DB2,VSAM,CICS
Job Location : Chennai
Note: Only 2008 & 2009 passed out candidates are eligible for this requirement.
People who are interested and fit for the above given requirement can send your profiles to Amudha Ramachandran
With Regards,
Amudha Ramachandran
Talent Acquisition Team - Chennai
Larsen & Toubro Infotech Limited
L & T Infotech Park,
Mount Poonamallie Road,
Manapakkam - Chennai,89,
Direct No: 2253 7454. Fax.no : 2252 3514
Experience 0 - 1 Years
Industry Type IT-Software/ Software Services
Role Software Developer
Functional Area Mainframe
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Chennai
Keywords Mainframe, COBOL, JCL, DB2, CICS
If you meet the above mentioned criteria, apply online here..
***********************************************************************************
Hi,
Greetings from L & T INFOTECH.
Currently we are looking for “Mainframe Trained Professional”
Job Description:
- Good Knowledge on Basic Fundamental technologies COBOL/CICS/JCL/VSAM/DB2
- Good Understanding in JCL/CICS/DB2/VSAM/ABEND CODES AND THEIR RESOLUTION
- Knowledge on GDG's
- Good Communication skill
- Good Analytical skill
Experience : Fresher with Mainframe Training
Education : Any Degree passed out on 2008&2009
Skills: Cobol,JCL,DB2,VSAM,CICS
Job Location : Chennai
Note: Only 2008 & 2009 passed out candidates are eligible for this requirement.
People who are interested and fit for the above given requirement can send your profiles to Amudha Ramachandran
With Regards,
Amudha Ramachandran
Talent Acquisition Team - Chennai
Larsen & Toubro Infotech Limited
L & T Infotech Park,
Mount Poonamallie Road,
Manapakkam - Chennai,89,
Direct No: 2253 7454. Fax.no : 2252 3514
Experience 0 - 1 Years
Industry Type IT-Software/ Software Services
Role Software Developer
Functional Area Mainframe
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Chennai
Keywords Mainframe, COBOL, JCL, DB2, CICS
If you meet the above mentioned criteria, apply online here..
***********************************************************************************
Oracle Recruits Freshers
LANGUAGE ANALYSTs - ORACLE BANGALORE
Job Description
NOTE : Only candidates willing to relocate to Bangalore, who are willing to work in night shifts & are willing to sign a service agreement of 18 months with ORACLE can apply for this opportunity.
In case your profile is short listed, you might be called for an in-person interview at our Bangalore / Delhi office in the next few days. Hence, please send across your updated resume with the below requested details to rajen the earliest.
Job Description
NOTE : Only candidates willing to relocate to Bangalore, who are willing to work in night shifts & are willing to sign a service agreement of 18 months with ORACLE can apply for this opportunity.
In case your profile is short listed, you might be called for an in-person interview at our Bangalore / Delhi office in the next few days. Hence, please send across your updated resume with the below requested details to rajen the earliest.
HP Recruits Freshers
Technical Product Support Specialist
job description
The primary function of remote support engineers is to provide in-depth technical and technological expertise in their particular areas of focus.
- Owns and manages the first technical response to foundation customers
- Takes ownership of cases, interacting directly with customers and partners as needed
job description
The primary function of remote support engineers is to provide in-depth technical and technological expertise in their particular areas of focus.
- Owns and manages the first technical response to foundation customers
- Takes ownership of cases, interacting directly with customers and partners as needed
IBM Recruits Freshers
CIRATS Coordinator - ITD - GD
Job Description
## The CIRATS co-ordinator will be responsible for the following tasks:
• Coordination for closure of Issue & APAR as per the agreed timeline in the department.
• Document upon notification of new records been raised.
• Coordination with the Technical teams for timely updates (resolution plan, change implementation, closure, applicability, risk of not implementing etc) for timely closure.
Job Description
## The CIRATS co-ordinator will be responsible for the following tasks:
• Coordination for closure of Issue & APAR as per the agreed timeline in the department.
• Document upon notification of new records been raised.
• Coordination with the Technical teams for timely updates (resolution plan, change implementation, closure, applicability, risk of not implementing etc) for timely closure.
Wipro Tech Recruits Freshers
Technical Writer-L1(T80153)
Experience : 0 - 1 Years
Location : Bengaluru/Bangalore
Industry Type : IT-Software/ Software Services
Role: Technical Writer
Functional Area : Application Programming, Maintenance
Desired Candidate Profile
Qualification: Bachelors Degree
Experience : Freshers
Skills: Technical Writing - Entry level professional with sound written communication skills. May have theoretical knowledge of software engineering concepts or product category. Works under close supervision. Captures and prepares material under guidance from supervisor using diverse inputs as pre existing material, hand written notes, or oral communication. Constantly upgrades knowledge of concepts.
Area of expertise: Technical Writing / Technical Documentation
Job Description
Roles and Responsibilities: English Application to Technical Writing - L1, Technical Writing - L1
Skill & Job Requirements: Technical Writing - L1 - Entry level professional with sound written communication skills. May have theoretical knowledge of software engineering concepts or product category. Works under close supervision. Captures and prepares material under guidance from supervisor using diverse inputs as pre existing material, hand written notes, or oral communication. Constantly upgrades knowledge of concepts.
Keywords : Technical Writer - L1T80153
If you meet the above mentioned criteria,apply online here..
*******************************
Experience : 0 - 1 Years
Location : Bengaluru/Bangalore
Industry Type : IT-Software/ Software Services
Role: Technical Writer
Functional Area : Application Programming, Maintenance
Desired Candidate Profile
Qualification: Bachelors Degree
Experience : Freshers
Skills: Technical Writing - Entry level professional with sound written communication skills. May have theoretical knowledge of software engineering concepts or product category. Works under close supervision. Captures and prepares material under guidance from supervisor using diverse inputs as pre existing material, hand written notes, or oral communication. Constantly upgrades knowledge of concepts.
Area of expertise: Technical Writing / Technical Documentation
Job Description
Roles and Responsibilities: English Application to Technical Writing - L1, Technical Writing - L1
Skill & Job Requirements: Technical Writing - L1 - Entry level professional with sound written communication skills. May have theoretical knowledge of software engineering concepts or product category. Works under close supervision. Captures and prepares material under guidance from supervisor using diverse inputs as pre existing material, hand written notes, or oral communication. Constantly upgrades knowledge of concepts.
Keywords : Technical Writer - L1T80153
If you meet the above mentioned criteria,apply online here..
*******************************
CTS Recruits Freshers...
Call Centre, BPO, Customer Service
Job Description
Responsibilities
· Working from a standard protocol and utilizing documented processes to respond to customer issues.
· Successfully resolve simple to moderate technical issues (related to Application Support) from incoming customer contacts.
· Respond to Service / Product / Technical and Customer Relations related questions on subjects such as Features, Specifications, Policies and Procedures based on customer entitlement.
· Begin to proactively assist customers to avoid or reduce problem occurrence.
Location Hyderabad
Experience 0 - 1 years
Key Skills Voice Process, Technical Support Associate, Tech Support, Helpdesk,
Technical Helpdesk, Process Executive
Education Any graduate
Category Call Centre, BPO, Customer Service
Role • Fresher
• Trainee/ Management Trainee
• Technical Support Executive ( voice)
• Customer Service Executive (Voice)
Industry IT Enabled Services
If you meet the above mentioned criteria, apply online here...
*******************************
Job Description
Responsibilities
· Working from a standard protocol and utilizing documented processes to respond to customer issues.
· Successfully resolve simple to moderate technical issues (related to Application Support) from incoming customer contacts.
· Respond to Service / Product / Technical and Customer Relations related questions on subjects such as Features, Specifications, Policies and Procedures based on customer entitlement.
· Begin to proactively assist customers to avoid or reduce problem occurrence.
Location Hyderabad
Experience 0 - 1 years
Key Skills Voice Process, Technical Support Associate, Tech Support, Helpdesk,
Technical Helpdesk, Process Executive
Education Any graduate
Category Call Centre, BPO, Customer Service
Role • Fresher
• Trainee/ Management Trainee
• Technical Support Executive ( voice)
• Customer Service Executive (Voice)
Industry IT Enabled Services
If you meet the above mentioned criteria, apply online here...
*******************************
Subscribe to:
Posts (Atom)
Similar jobs you might be interested !!
-
SOFTWARE TESTING ENGINEER OSMOSYS ( www.osmosys.asia ) is a 6 year old company specializing in Microsoft .NET technologies and providing...
-
DB Xento systems ( http://www.xento.com)/ , is a leading Product Development Company specializing in both Web and Desktop applications. Xe...
-
Larsen & Toubro Infotech Ltd (L&T Infotech), one of the fastest growing IT Services companies, is ranked by NASSCOM as 8th largest I...
-
Bitwise Solutions Pvt Ltd (www.bitwiseglobal.com) BitWise is a growing Global Consulting and IT services group with companies in US, Austr...
-
Founded in 1991, ISO 9001:2000 Certified FSS pioneered the ePayments industry in India. The company, headquartered in Chennai, has establi...
-
Software Consultant Trainee - Java/J2EE CRMIT Solutions Private Limited is a fast growing market leader in delivering CRM OnDemand soln. W...
-
QualityKiosk is one of the leading Independent Software Testing Company with a core focus of providing Quality Services.Established in 2000...
-
Software Trainee Engineer Synechron (www.synechron.com)is a leading IT solutions provider to a wide spectrum of industry verticals with do...
-
SOFTWARE ENGINEER Antenna Software is the leading on-demand mobility solutions company. We extend run-the-business data, processes, and a...
-
Raygain has domain specialization in Enterprise automation, telecom, education, retail and e-commerce, logistics and e-governance, and have...